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The Payday Loan Forum - Industry Development Through Community Out Reach > Payday Lending and Installment Loan Topics > General Payday Loan Forum (Moderators: Chec King, GRodriguez) > ATTENTION CSR's - What is missing in your software?
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Author Topic: ATTENTION CSR's - What is missing in your software?  (Read 1245 times)
Mo Cheng
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« on: August 25, 2008, 07:22:15 PM »
Hey guys. Im starting the beginning stages of building a CSR module for the Empower Payday Loan Suite. This module will basically handle underwriting and CSR operations for payday lending on the internet. What are your experiences? What do you currently hate about the software you have to work with? What do you wish it could do? I'd love some insight while im building this - good industry insight makes for good software Wink

Let me know!
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Mo Cheng@Synaptic Database
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« Reply #1 on: August 26, 2008, 02:39:04 PM »
you know - one of our biggest problems with using Payday Loan Manager is timing our ACH transactions. We frequently ACH on the wrong dates because Payday Loan Manager doesn't record a customers pay dates correctly. 
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Chec King
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« Reply #2 on: October 08, 2008, 01:04:19 PM »
I have not made the change, but I thought that Chris said that they were streamlining that process?
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Mo Cheng
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« Reply #3 on: October 08, 2008, 04:32:54 PM »
Im not sure whats going on with Chris' end. I don't communicate with them much, but from what I see in the software they provide it looks like a decent application for startups. I wouldn't choose it if you were looking to run multi-state operations. What software do you currently use to run your operations?
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Mo Cheng@Synaptic Database
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Chec King
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« Reply #4 on: October 08, 2008, 04:56:08 PM »
We started with IDEAL back 3 years ago, but have start looking at moving towards an internet based system. 
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Mo Cheng
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« Reply #5 on: October 08, 2008, 05:09:16 PM »
Out growing a software solution can be tiresome when you have to switch to something else. What are you guys currently using IDEAL for? And how many states are you guys running operations in?
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Mo Cheng@Synaptic Database
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Tim_Guy
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« Reply #6 on: October 08, 2008, 05:14:39 PM »
does anyone know anything about cashtrax?
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Chec King
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« Reply #7 on: October 08, 2008, 05:35:42 PM »
We are currently a mono-line PDL store in 2 states.
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JTaylor
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« Reply #8 on: October 08, 2008, 09:39:07 PM »
what is a mono-line PDL store?
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Chec King
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« Reply #9 on: October 08, 2008, 10:37:55 PM »
We only do payday loans.
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